-
OpenAI Dots made me reconsider where AI agents belong in a modern Growth stack. The bigger opportunity may not be autonomous workflows, but persistent AI collaborators that maintain context, investigate change and help teams decide what deserves attention.
-
A customer cancels their subscription. Your growth stack has work to do: record the cancellation, stop inappropriate campaigns, preserve any remaining paid access and update reporting. An AI agent could read the account history, interpret the cancellation message and recommend an intervention. But should it decide when access ends? Change the customer’s lifecycle state? Offer…
-
The paid media dashboard says 1,284 conversions. Google Analytics reports 913. The CRM contains 846 new customers. The payment processor shows 821 successful first payments. Finance recognises revenue from 798. Five systems. Five answers. The usual response is to ask which number is correct. That is often the wrong first question. Each system may be…
-
Good marketing automation is not about automating everything. Learn how to decide what should be automated, which customer facts should trigger action, when workflows should stop, where automation logic should live and what happens when it fails.
-
Customer lifecycle architecture determines how a business represents where a customer is, what caused that state, which system owns it and what should happen next. Learn how to design lifecycle states that work across CRM, product, billing, analytics and automation.
-
Customer data should not move everywhere. Learn how to design clear ownership and data flows across CRM, billing, analytics, lifecycle, automation and AI.
-
Your CRM, billing platform, product and analytics systems may all contain different versions of the same customer. The solution is not necessarily to force everything into one platform. It is to define which system is authoritative for every customer fact that matters.
-
Most technology audits begin in the wrong place. Someone exports the list of software subscriptions. Every application gets put into a spreadsheet. Cost, owner and usage are recorded. The team looks for duplicates, unused licenses and obvious opportunities to consolidate. That exercise can save money. But it does not necessarily tell you whether the growth…
-
Most digital businesses accumulate their tech stack one problem at a time. Eventually, those individually sensible decisions can become fragmented growth infrastructure. Here’s how to recognize when your Founder Stack has become a constraint, what to fix first, and when software actually needs replacing.
